SERVICE LEVEL AGREEMENT (SLA)

SERVICE LEVEL AGREEMENT (SLA)

Last Updated: June 18, 2026. Effective immediately.

Provided by SageRank Software Solutions FZ-LLC, Ras Al Khaimah, United Arab Emirates.

1. Scope & Availability Commitment

This SLA applies to paid commercial subscribers (Starter, Pro, Sentinel, Ultimate). SageRank commits to a 99.9% Monthly Uptime target for core web application and API endpoints, excluding scheduled maintenance.

2. Service Credit Schedule

• < 99.9% Uptime: 10% credit of monthly subscription fee.
• < 99.0% Uptime: 25% credit of monthly subscription fee.
• < 95.0% Uptime: 50% credit of monthly subscription fee.

3. SLA Exclusions & Claims

Exclusions include third-party ISP/Cloudflare upstream outages, force majeure, and customer DNS misconfigurations. To claim a service credit, contact billing@sagerank.io within thirty (30) days.